{"id":3645,"date":"2025-10-02T17:09:24","date_gmt":"2025-10-02T17:09:24","guid":{"rendered":"https:\/\/loopword.com\/privacy-policy\/"},"modified":"2026-03-24T11:05:50","modified_gmt":"2026-03-24T11:05:50","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/loopword.com\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3645\" class=\"elementor elementor-3645 elementor-3629\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68af22a5 e-flex e-con-boxed e-con e-parent\" data-id=\"68af22a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7283add elementor-widget elementor-widget-heading\" data-id=\"7283add\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c340730 elementor-widget elementor-widget-text-editor\" data-id=\"5c340730\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"179\" data-end=\"350\">This privacy policy explains how LoopWord (OnLine Translation, CVR 13007438, Fredericiagade 23, DK-6000 Kolding) processes personal data relating to users and customers.<\/p><p data-start=\"352\" data-end=\"532\">We are committed to protecting your data and complying with applicable legislation, including the EU General Data Protection Regulation (GDPR) and the Danish Data Protection Act.<\/p><hr data-start=\"534\" data-end=\"537\" \/><h2 data-start=\"539\" data-end=\"562\">1. Data Controller<\/h2><p data-start=\"563\" data-end=\"699\">OnLine Translation is the data controller responsible for the processing of your personal data in connection with the use of LoopWord.<\/p><ul data-start=\"701\" data-end=\"839\"><li data-start=\"701\" data-end=\"733\"><p data-start=\"703\" data-end=\"733\"><strong data-start=\"703\" data-end=\"712\">Name:<\/strong> OnLine Translation<\/p><\/li><li data-start=\"734\" data-end=\"768\"><p data-start=\"736\" data-end=\"768\"><strong data-start=\"736\" data-end=\"748\">Address:<\/strong> Fredericiagade 23<\/p><\/li><li data-start=\"769\" data-end=\"794\"><p data-start=\"771\" data-end=\"794\"><strong data-start=\"771\" data-end=\"783\">CVR No.:<\/strong> 13007438<\/p><\/li><li data-start=\"795\" data-end=\"839\"><p data-start=\"797\" data-end=\"839\"><strong data-start=\"797\" data-end=\"808\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"809\" data-end=\"837\">online@online-translation.dk<\/a><\/p><\/li><\/ul><hr data-start=\"841\" data-end=\"844\" \/><h2 data-start=\"846\" data-end=\"887\">2. Types of Personal Data We Process<\/h2><p data-start=\"888\" data-end=\"943\">We process the following categories of personal data:<\/p><ul data-start=\"945\" data-end=\"1349\"><li data-start=\"945\" data-end=\"1028\"><p data-start=\"947\" data-end=\"1028\">Contact details: name, email address, and, where applicable, telephone number.<\/p><\/li><li data-start=\"1029\" data-end=\"1113\"><p data-start=\"1031\" data-end=\"1113\">Company information: company name, address, CVR number (for business customers).<\/p><\/li><li data-start=\"1114\" data-end=\"1167\"><p data-start=\"1116\" data-end=\"1167\">Login details: username and password (encrypted).<\/p><\/li><li data-start=\"1168\" data-end=\"1279\"><p data-start=\"1170\" data-end=\"1279\">Payment information: subscription type, billing history (card details are processed exclusively by Stripe).<\/p><\/li><li data-start=\"1280\" data-end=\"1349\"><p data-start=\"1282\" data-end=\"1349\">Usage data: license management, log of user activity in LoopWord.<\/p><\/li><\/ul><hr data-start=\"1351\" data-end=\"1354\" \/><h2 data-start=\"1356\" data-end=\"1387\">3. Purpose and Legal Basis<\/h2><p data-start=\"1388\" data-end=\"1442\">We process personal data for the following purposes:<\/p><ol data-start=\"1444\" data-end=\"2103\"><li data-start=\"1444\" data-end=\"1582\"><p data-start=\"1447\" data-end=\"1497\"><strong data-start=\"1447\" data-end=\"1495\">Creation and administration of subscriptions<\/strong><\/p><ul data-start=\"1501\" data-end=\"1582\"><li data-start=\"1501\" data-end=\"1582\"><p data-start=\"1503\" data-end=\"1582\">Legal basis: GDPR Art. 6(1)(b) (necessary for the performance of a contract).<\/p><\/li><\/ul><\/li><li data-start=\"1584\" data-end=\"1708\"><p data-start=\"1587\" data-end=\"1617\"><strong data-start=\"1587\" data-end=\"1615\">Invoicing and accounting<\/strong><\/p><ul data-start=\"1621\" data-end=\"1708\"><li data-start=\"1621\" data-end=\"1708\"><p data-start=\"1623\" data-end=\"1708\">Legal basis: GDPR Art. 6(1)(c) (legal obligation under the Danish Bookkeeping Act).<\/p><\/li><\/ul><\/li><li data-start=\"1710\" data-end=\"1786\"><p data-start=\"1713\" data-end=\"1747\"><strong data-start=\"1713\" data-end=\"1745\">Support and customer service<\/strong><\/p><ul data-start=\"1751\" data-end=\"1786\"><li data-start=\"1751\" data-end=\"1786\"><p data-start=\"1753\" data-end=\"1786\">Legal basis: GDPR Art. 6(1)(b).<\/p><\/li><\/ul><\/li><li data-start=\"1788\" data-end=\"1985\"><p data-start=\"1791\" data-end=\"1879\"><strong data-start=\"1791\" data-end=\"1835\">Operation and improvement of the service<\/strong> (e.g. logging, troubleshooting, security)<\/p><ul data-start=\"1883\" data-end=\"1985\"><li data-start=\"1883\" data-end=\"1985\"><p data-start=\"1885\" data-end=\"1985\">Legal basis: GDPR Art. 6(1)(f) (legitimate interest in the operation and security of the service).<\/p><\/li><\/ul><\/li><li data-start=\"1987\" data-end=\"2103\"><p data-start=\"1990\" data-end=\"2054\"><strong data-start=\"1990\" data-end=\"2003\">Marketing<\/strong> (e.g. newsletters, when you have given your consent)<\/p><ul data-start=\"2058\" data-end=\"2103\"><li data-start=\"2058\" data-end=\"2103\"><p data-start=\"2060\" data-end=\"2103\">Legal basis: GDPR Art. 6(1)(a) (consent).<\/p><\/li><\/ul><\/li><\/ol><hr data-start=\"2105\" data-end=\"2108\" \/><h2 data-start=\"2110\" data-end=\"2166\">4. Data Processors and Transfers to Third Countries<\/h2><p data-start=\"2167\" data-end=\"2228\">We use external providers for hosting and payment services:<\/p><ul data-start=\"2230\" data-end=\"2432\"><li data-start=\"2230\" data-end=\"2366\"><p data-start=\"2232\" data-end=\"2366\"><strong data-start=\"2232\" data-end=\"2242\">Stripe<\/strong> (payment processor): processes payment data on our behalf. Stripe is certified under the EU Standard Contractual Clauses.<\/p><\/li><li data-start=\"2367\" data-end=\"2432\"><p data-start=\"2369\" data-end=\"2432\"><strong data-start=\"2369\" data-end=\"2392\">Hetzner Online GmbH<\/strong> (hosting): stores data within the EU.<\/p><\/li><\/ul><p data-start=\"2434\" data-end=\"2554\">We do not disclose personal data to other third parties without your consent, unless we are legally required to do so.<\/p><hr data-start=\"2556\" data-end=\"2559\" \/><h2 data-start=\"2561\" data-end=\"2583\">5. Retention Period<\/h2><ul data-start=\"2584\" data-end=\"2888\"><li data-start=\"2584\" data-end=\"2662\"><p data-start=\"2586\" data-end=\"2662\">Customer data is retained for as long as the customer relationship exists.<\/p><\/li><li data-start=\"2663\" data-end=\"2788\"><p data-start=\"2665\" data-end=\"2788\">Information related to accounting and invoicing is retained for five years in accordance with the Danish Bookkeeping Act.<\/p><\/li><li data-start=\"2789\" data-end=\"2888\"><p data-start=\"2791\" data-end=\"2888\">Data processed on the basis of consent (e.g. newsletters) is deleted once consent is withdrawn.<\/p><\/li><\/ul><hr data-start=\"2890\" data-end=\"2893\" \/><h2 data-start=\"2895\" data-end=\"2914\">6. Your Rights<\/h2><p data-start=\"2915\" data-end=\"2980\">As a registered user, you have the following rights under the GDPR:<\/p><ul data-start=\"2982\" data-end=\"3388\"><li data-start=\"2982\" data-end=\"3015\"><p data-start=\"2984\" data-end=\"3015\">Right of access to your data.<\/p><\/li><li data-start=\"3016\" data-end=\"3069\"><p data-start=\"3018\" data-end=\"3069\">Right to rectification of inaccurate information.<\/p><\/li><li data-start=\"3070\" data-end=\"3121\"><p data-start=\"3072\" data-end=\"3121\">Right to erasure (\u201cthe right to be forgotten\u201d).<\/p><\/li><li data-start=\"3122\" data-end=\"3161\"><p data-start=\"3124\" data-end=\"3161\">Right to restriction of processing.<\/p><\/li><li data-start=\"3162\" data-end=\"3271\"><p data-start=\"3164\" data-end=\"3271\">Right to data portability (to receive your data in a structured, commonly used, machine-readable format).<\/p><\/li><li data-start=\"3272\" data-end=\"3336\"><p data-start=\"3274\" data-end=\"3336\">Right to object to processing based on legitimate interests.<\/p><\/li><li data-start=\"3337\" data-end=\"3388\"><p data-start=\"3339\" data-end=\"3388\">Right to withdraw consent (e.g. for marketing).<\/p><\/li><\/ul><p data-start=\"3390\" data-end=\"3534\">Requests may be submitted to <strong data-start=\"3419\" data-end=\"3452\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3421\" data-end=\"3450\">online@online-translattion.dk<\/a><\/strong>. We will respond without undue delay and no later than one month after receipt.<\/p><hr data-start=\"3536\" data-end=\"3539\" \/><h2 data-start=\"3541\" data-end=\"3557\">7. Security<\/h2><p data-start=\"3558\" data-end=\"3702\">We protect your information through technical and organisational security measures. Access to your data is restricted to authorised personnel.<\/p><p data-start=\"3704\" data-end=\"3794\">Payment card information is handled exclusively by Stripe and is not stored by LoopWord.<\/p><hr data-start=\"3796\" data-end=\"3799\" \/><h2 data-start=\"3801\" data-end=\"3856\">8. Complaints to the Danish Data Protection Agency<\/h2><p data-start=\"3857\" data-end=\"3964\">If you wish to lodge a complaint about our processing of your personal data, you may contact us directly.<\/p><p data-start=\"3966\" data-end=\"4038\">You may also lodge a complaint with the Danish Data Protection Agency:<\/p><p data-start=\"4040\" data-end=\"4158\"><strong data-start=\"4040\" data-end=\"4056\">Datatilsynet<\/strong><br data-start=\"4056\" data-end=\"4059\" \/>Carl Jacobsens Vej 35<br data-start=\"4080\" data-end=\"4083\" \/>2500 Valby<br data-start=\"4093\" data-end=\"4096\" \/>Denmark<br data-start=\"4103\" data-end=\"4106\" \/><a class=\"decorated-link\" href=\"https:\/\/www.datatilsynet.dk\" target=\"_new\" rel=\"noopener\" data-start=\"4106\" data-end=\"4156\">www.datatilsynet.dk<\/a><\/p><hr data-start=\"4160\" data-end=\"4163\" \/><h2 data-start=\"4165\" data-end=\"4202\">9. Changes to the Privacy Policy<\/h2><p data-start=\"4203\" data-end=\"4316\">We reserve the right to update this privacy policy. The latest version will always be available on our website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy policy This privacy policy explains how LoopWord (OnLine Translation, CVR 13007438, Fredericiagade 23, DK-6000 Kolding) processes personal data relating to users and customers. We are committed to protecting your data and complying with applicable legislation, including the EU General Data Protection Regulation (GDPR) and the Danish Data Protection Act. 1. Data Controller OnLine Translation [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3645","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/loopword.com\/en\/wp-json\/wp\/v2\/pages\/3645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loopword.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loopword.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loopword.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/loopword.com\/en\/wp-json\/wp\/v2\/comments?post=3645"}],"version-history":[{"count":10,"href":"https:\/\/loopword.com\/en\/wp-json\/wp\/v2\/pages\/3645\/revisions"}],"predecessor-version":[{"id":5961,"href":"https:\/\/loopword.com\/en\/wp-json\/wp\/v2\/pages\/3645\/revisions\/5961"}],"wp:attachment":[{"href":"https:\/\/loopword.com\/en\/wp-json\/wp\/v2\/media?parent=3645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}